Roadblocks: Finding a Way Around Logistics Pain Points

At 24/7 Express Logistics, we work with shippers from diverse industry segments, including retail, manufacturing, automotive, pet food, pharmaceutical, healthcare and more. In our 20+ years in business, we’ve helped our customers navigate through unique challenges to meet their delivery goals. In our new “Roadblocks” series, each month we will highlight a few of those specific transportation and logistics challenges and how we worked with our customers to keep their business moving forward, improving delivery service along the way. 

The Capacity Roadblock:

Quest Diagnostics came to 24/7 Express Logistics with a challenge in a very specific niche of lab and medical deliveries. They were receiving requests from their clients for various ad hoc transportation services and long haul service. Because of limitations within Quest’s internal structure, they were facing challenges in meeting their clients’ needs. Quest partnered with 24/7 Express Logistics to improve their capacity and flexibility in meeting those service levels.  

The 24/7 Express Logistics Solution:

The 24/7 team quickly assessed the issues and developed a custom courier services solution for Quest Diagnostics, opening up the ability to flex and meet their client service levels at an affordable rate. With 24/7 Express Logistics’ Expedited Courier Services, Quest is able to fill the gaps where their internal structure falls short and do it on very short notice. 

How it’s Going:

The leadership team at 24/7 Express Logistics maintains constant communication with the Quest Diagnostics logistics team to ensure proactive customer service. In fact, the Senior Logistics Manager at Quest has stated, Among the various 3PL solutions we’ve used, I think 24/7 has been the most reliable and pleasant to work with. [24/7] is efficient, responsive and affordable. I think they are a viable and necessary resource for any company with a niche clientele such as Quest.”

To learn more about how 24/7 Express Logistics can help you overcome roadblocks in your supply chain to improve your logistics processes and optimize performance, email or call 866.866.2477.

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